The AI powered support inbox where every draft is grounded in your own knowledge base. Built for teams that care about getting the answer right.
No per-seat pricing. You own your data.
Hi, I cannot log in to my account since yesterday. I tried resetting my password but the email never arrived.
Hi Sarah, reset emails sometimes land in spam. Check there first, then try again — I can send a manual reset link if needed.
The actual Helm inbox — on your phone
Hi, I have not been able to log in to my account since yesterday evening. I tried resetting my password but the email never arrived.
Hi Sarah, great news — renewing your Verified ID is quick. Log in to your account, go to Membership → Renew, and your listing will be live again within minutes. Let me know if you run into any issues!
Purpose-built for teams that run communities — not generic enterprise support software retrofitted to fit.
The AI reads your knowledge base before drafting a reply, not the open internet. Every suggestion is grounded in your actual content, not a generic response.
White-label ready from day one. Every tenant gets their own inbox, agents, KB, and branding. All config driven, no code changes.
Runs on infrastructure you control. No SaaS vendor holds your customer data. POPIA and GDPR friendly by architecture.
Views, assignment, tags, internal notes, saved replies, send later. Everything a 3-person support team uses every day — without the per-seat bill.
Write your help articles once. They power the AI drafts, the public help centre, and the search agents use in the inbox. One source of truth.
Install on your phone like a native app. The inbox, composer, and AI drafts work exactly the same on mobile as desktop — because support doesn't stop at 5pm.
Most AI support tools send a generic large language model at your customers. Helm reads your knowledge base first — so the draft it suggests is specific, accurate, and sounds like you.
Hi Sarah,
I can see you have been locked out since yesterday. Password reset emails can occasionally land in spam, so check there first.
Once renewed, your listing will go live again straight away without needing re-approval.
If the reset email still does not arrive within 5 minutes, reply here and I will send a manual reset link directly.
One flat fee per community inbox. Add as many agents as your team needs.
One inbox, unlimited agents, AI drafts included. Everything a small community team needs.
Multiple inboxes, unlimited KB articles, priority onboarding. For teams running more than one community.
We built Helm because Help Scout charges per seat, doesn't know your product, and keeps your data on their servers. We fixed all three.
Help Scout is a registered trademark of Help Scout PBC. Helm is an independent product and is not affiliated with or endorsed by Help Scout. Comparison based on publicly available Help Scout pricing and feature information as of July 2026. Last updated: Helm v0.8.
We migrate your conversations, contacts and knowledge base from Help Scout in one go. Your team logs in to Helm on day one and everything is already there. Most teams are live and running within a week.
We migrate your conversations, contacts and knowledge base. You are live within a week.